Contact us and we will work it through with you. Because everything ships from our own Woodlawn, Virginia warehouse by USPS, we hold the shipping record for your order and can trace it. The current terms are on our shipping policy and refund pages, which are the controlling versions.
Most parcels that look lost are in transit or have been delivered to a spot the tracking does not describe well. Check the tracking first, then check with your local post office if it shows delivered.
If that does not resolve it, get in touch. We are a small operation and the person you reach can look at the actual order.
Keep the packaging. Carrier claims depend on being able to show how an item was packed, and a photograph of the box as it arrived is worth more than a description of it.
Tell us promptly rather than after a few weeks. Claim windows exist and they are not ours to extend.
Our shipping policy and refund and returns pages carry the current terms. If anything on this page differs from those, those pages govern.
Every order is picked and packed by us at 5055 Carrollton Pike, Suite C, Woodlawn, Virginia, and goes out by USPS. We do not dropship, so nothing you order is forwarded to a third party to fulfill.