By phone on (276) 733-3750 or through the details on our contact page. Our physical location is 5055 Carrollton Pike, Suite C, Woodlawn, VA 24381, with a mailing address at PO Box 617, Hillsville, VA 24343. You are contacting the same building your order ships from.
Not a call center and not a chatbot. This is a small southwest Virginia operation, and the person who answers can go and look at a shelf if that is what your question needs.
Have your order number ready if you have one; it makes everything faster.
Order number, the item, and what you want to happen. For a damage report, a photograph of the item and of the packaging as it arrived is worth more than a paragraph of description.
For a warranty question about a specific brand, see the brand answers first; many warranty claims go directly to the manufacturer rather than through a retailer.
Shipping policy, refunds and returns, terms of service and privacy policy are the controlling versions of anything summarized elsewhere on the site.
Full contact details are on the contact page.